Refund Policy

1. Digital Products

All products sold through Flare are digital goods delivered electronically. This includes license keys, software access credentials, digital downloads, and any other digitally delivered products.

Due to the nature of digital products, once a license key has been delivered and/or activated, the product is considered consumed and cannot be "returned" in the traditional sense.

2. General Refund Stance

We generally do not offer refunds for digital products that have been delivered and/or activated, provided the product was as described and fit for purpose at the time of supply.

Refund eligibility is assessed on a case-by-case basis according to the criteria outlined below.

3. Refund Eligibility

A refund may be considered in the following circumstances:

• Non-delivery: If a license key or product access was not delivered after payment and we are unable to resolve the issue.
• Duplicate purchase: If you were accidentally charged more than once for the same product.
• Product not as described: If the delivered product materially differs from what was described at the time of purchase and the issue cannot be remedied.

4. Non-Refundable Situations

Refunds will generally not be issued in the following situations:

• Change of mind: If you simply no longer want or need the product after purchase.
• Partial use: If the product was used or activated, even partially, and was functional as described.
• System incompatibility: If your hardware or software does not meet the stated requirements. You are responsible for verifying compatibility before purchase.
• Third-party actions: If the Associated Service accessed through a purchased key is modified, restricted, suspended, or discontinued by its provider or due to circumstances outside Flare's control.
• Account actions: If your account was suspended or terminated due to a violation of our Terms of Service or Acceptable Use Policy.
• Service downtime or partial access: Temporary unavailability, downtime, maintenance windows, or partial service degradation do not constitute grounds for a refund unless the product was wholly unusable for the entire duration of a time-limited subscription and Flare was directly at fault.

5. License Keys & Third-Party Services

Flare primarily sells digital license keys that may enable access to software, platforms, or online services provided or maintained by third parties ("Associated Services").

Flare does not develop, operate, or guarantee Associated Services unless expressly stated otherwise in writing. We make no representation that any Associated Service will remain available, unchanged, compatible, or error-free for any period.

If an Associated Service becomes unavailable, is modified, or ceases operation after your key has been delivered and was functional at the time of delivery, this does not entitle you to a refund from Flare. You accept this as an inherent risk when purchasing access credentials for third-party or externally maintained products.

6. Cancellation Rights

You are entitled to cancel your order before checkout, provided that the goods or services were not yet delivered.

Once a digital product has been delivered (including but not limited to: license key issued, download link provided, software access granted), the order is considered fulfilled and cancellation rights are waived as permitted by applicable law.

By proceeding with checkout, you acknowledge and consent to the immediate delivery of digital content and understand that you waive your right of withdrawal once delivery is complete.

7. How to Request a Refund

If you believe you qualify for a refund, contact our support team:

• Email: [email protected]

Please include the following information:

• Your order number.
• The email address associated with your account.
• A detailed description of the issue.
• Any supporting evidence (screenshots, error messages, etc.).

We aim to respond to refund requests within 48 hours. Approved refunds will be processed to the original payment method.

8. Chargebacks & Payment Disputes

We strongly encourage customers to contact our support team before initiating any payment dispute or chargeback with their bank or payment provider.

If a chargeback or payment dispute is filed:

• Your account and all associated licenses will be immediately suspended pending investigation.
• We will provide the payment processor with all relevant transaction evidence, including proof of delivery, license activation records, account activity logs, IP addresses, device information, and communication history.
• If the chargeback is determined to be fraudulent or unjustified, your account may be permanently terminated and we reserve the right to pursue recovery of the disputed amount plus any fees incurred.

Filing a chargeback instead of contacting us directly may result in delays, account suspension, and loss of access to all purchased products.

9. Fraud Prevention

We maintain comprehensive records of all transactions including:

• Order details and timestamps.
• License key delivery confirmation.
• Product activation and usage records.
• Account activity and login history.
• Communication records.

These records are maintained to protect both our customers and our business, and may be provided to payment processors or law enforcement in cases of suspected fraud.

10. Statutory Rights

Nothing in this Refund Policy excludes or limits your statutory rights as a consumer where such exclusion or limitation is not permitted by applicable law. Where local consumer protection laws provide additional rights, those rights apply in addition to this policy.

11. Downtime & Service Interruptions

We strive to maintain high availability but cannot guarantee uninterrupted service. Temporary outages, maintenance windows, or performance degradation do not constitute a failure to deliver the purchased product.

We are not liable for compensation or refunds related to scheduled or unscheduled downtime unless the service was wholly and continuously unavailable for the entire duration of a time-limited license and the cause was directly attributable to Flare.

12. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes constitutes acceptance of the revised policy. Changes will not apply retroactively to purchases made before the update.

13. Contact

For refund inquiries or questions about this policy, contact us at [email protected]